*Last Updated: September 12, 2026*
*Company: Boston Best Construction, LLC*
*Website: https://bostonbestconstruction.com/*
Boston Best Construction, LLC (“Boston Best Construction,” “we,” “us,” or “our”) provides construction and renovation services. These Terms & Conditions describe our Project Updates SMS Program. Our Privacy Policy explains how we collect, use, protect, and disclose personal information through our website and customer communications.
## Part I — SMS Terms & Conditions
### 1. Program Name and Description
*Program Name: Boston Best Construction Project Updates*
Boston Best Construction uses this program to communicate with customers regarding their active construction and renovation projects.
Messages may include:
• Project progress updates.
• Scheduling and appointment confirmations.
• Site visit coordination.
• Project-related reminders.
• Updates about upcoming project activities and next steps.
• Responses to customer questions and requests for assistance.
This program is intended for project-related customer care. It does not include promotional offers, advertising campaigns, satisfaction surveys, or public review requests.
### 2. Business Phone Numbers
Boston Best Construction uses multiple business phone numbers for customer communications. These terms apply to the phone numbers designated for the Project Updates SMS Program.
The applicable program number is identified wherever we invite you to subscribe or communicate with you about enrollment. Our customer support telephone number may differ from the numbers used to send project messages.
Your consent applies to Boston Best Construction and the specific messaging program you select. It does not automatically enroll you in other programs operated by our company.
We will not use another phone number to continue sending messages from this program after you opt out.
### 3. How You Consent to Receive Messages
Participation is voluntary. We obtain your consent before sending recurring project-related text messages.
You may subscribe through either of the following methods:
*Website form:* Enter your mobile phone number in a form on our website, select the optional SMS consent checkbox, and submit the form. The checkbox is not preselected. The form identifies Boston Best Construction, describes the messages you will receive, and includes message frequency, rate, cancellation, help, and policy disclosures.
*SMS keyword:* After reviewing the program disclosures accompanying an invitation to subscribe, text *START* or *SUBSCRIBE* to the Boston Best Construction phone number designated in that invitation.
By enrolling, you authorize Boston Best Construction to send recurring project-related SMS messages to your mobile number, including messages sent using automated technology.
Providing a phone number, requesting an estimate, purchasing services, or visiting our website does not by itself constitute consent to recurring SMS messages.
SMS consent is separate from acceptance of general website terms and is not a condition of purchasing services. You may receive our construction and renovation services without subscribing to text messages.
You must be the subscriber or authorized user of the mobile number you enroll. Please notify us if your number changes or you are no longer authorized to use it.
### 4. Website Consent Disclosure
Our website SMS enrollment form presents the following disclosure alongside an optional, unchecked consent checkbox:
“I agree to receive recurring SMS messages from Boston Best Construction about my construction or renovation project, including project updates, scheduling, appointment confirmations, reminders, and customer support. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe or HELP for help. Consent is not a condition of purchase. See our Terms & Conditions and Privacy Policy.”
The form provides a clickable link to these Terms & Conditions and Privacy Policy.
Reading this disclosure or this policy does not enroll you. You must take the affirmative enrollment action described above.
### 5. Opt-In Keywords and Confirmation
*Opt-in keywords: START, SUBSCRIBE.*
After enrollment, you will receive the following confirmation or a substantially similar message:
“Boston Best Construction: You’re subscribed to receive project updates and scheduling messages. Message frequency varies. Msg & data rates may apply. Reply HELP for help or STOP to unsubscribe.”
### 6. Message Frequency and Charges
Message frequency varies depending on your project schedule, project activity, and conversations with our team.
*Message and data rates may apply.*
Your wireless provider may charge for messages sent or received according to your mobile plan. Contact your provider for questions about your plan or charges.
### 7. How to Opt Out
Reply *STOP* to any message from this program to unsubscribe.
After receiving your request, we will send one final confirmation message:
“Boston Best Construction: You have successfully unsubscribed from project text messages. No further messages will be sent from this program. Reply START to subscribe again.”
After this confirmation, no further text messages will be sent from the Project Updates SMS Program unless you opt in again. We will apply your cancellation across the phone numbers used for this program.
You may also request cancellation by emailing *contact@bostonbestconstruction.com* or calling *(617) 918-7301*. We honor other clear requests to stop messages in accordance with applicable requirements.
Unsubscribing from SMS does not cancel your construction contract or services. We may communicate about your project through other appropriate channels, such as email or telephone.
### 8. How to Subscribe Again
To resume project-related messages after opting out, reply *START* to the program number or submit a new SMS consent through our website form.
We will confirm your enrollment before resuming recurring messages.
### 9. Help and Customer Support
Reply *HELP* to a program message for assistance.
Our help response is:
“Boston Best Construction: For help with project messages, call (617) 918-7301 or email contact@bostonbestconstruction.com. Msg & data rates may apply. Reply STOP to unsubscribe.”
You may also contact us directly:
*Boston Best Construction, LLC*
Email: contact@bostonbestconstruction.com
Support phone: (617) 918-7301
Mailing address: 50 New Salem St., Wakefield, MA 01880, United States
### 10. Sample Project Messages
These examples illustrate the types of messages included in the program. Bracketed fields are replaced with the applicable project information.
*Appointment confirmation:*
“Hi [Customer Name], this is Boston Best Construction. Your next project site visit is scheduled for [Date] at [Time]. Please reply to confirm or let us know if you need to reschedule. Reply STOP to opt out.”
*Project progress update:*
“Hi [Customer Name], this is Boston Best Construction with an update on your project: [Project Update]. The next step is [Next Step], planned for [Date]. Please reply with any questions. Reply STOP to opt out.”
### 11. Carrier and Delivery Disclosures
Carriers are not liable for delayed or undelivered messages.
Delivery depends on your wireless provider, network availability, device compatibility, and other conditions. Message delivery and timing are not guaranteed.
This program is not intended for emergencies.
### 12. Other Customer Communications
We may communicate with customers by email or telephone about estimates, services, or customer support.
We may separately invite customers to provide post-project feedback, complete satisfaction or Net Promoter Score surveys, or leave public reviews. Participation is voluntary and does not affect eligibility for our services.
Consent to the Project Updates SMS Program does not authorize promotional text messages or enroll you in separate survey or review-request SMS programs. Any separate SMS program requires an appropriate disclosure and consent process for its stated purpose.
### 13. SMS Privacy
We use your mobile number and messaging preferences to administer the program, provide customer care, and honor your choices.
*No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with third parties for their own use.*
Limited processing by service providers necessary to operate the messaging service is described in Part II below.
### 14. Changes to the Program
We may update these terms and publish the revised version with a new “Last Updated” date. If a change requires new consent, we will obtain it before sending messages covered by that change.
Updating these terms does not automatically expand your SMS consent to new purposes or separate messaging programs.
## Part II — Privacy Policy
### 15. Scope
This Privacy Policy applies to information collected through our website, forms, customer communications, SMS program, and related service interactions, including telephone and in-person interactions.
Our website and services are intended for customers in the United States. Information may be processed and stored in the United States and in locations where our service providers operate, subject to applicable requirements.
This policy explains our information practices. Visiting our website or reading this policy does not enroll you in text messaging.
### 16. Information We Collect
*Information you provide*
Depending on your interaction with us, we may collect:
• Name, email address, telephone number, and mailing or project address.
• Estimate requests, service preferences, appointment availability, and project details.
• Photos, attachments, and other materials you submit.
• Communications through forms, chat, SMS, email, telephone, or other service channels.
• Survey responses, ratings, and feedback you choose to provide.
• SMS enrollment information, consent records, and communication preferences.
*Messaging records*
We may maintain your mobile number, enrollment method, consent date and time, the disclosure associated with your consent, message history, delivery information, and opt-out records. These records help us administer the service and demonstrate and honor your choices.
*Information collected automatically*
When you visit our website, we and our service providers may collect:
• IP address and approximate location inferred from it.
• Browser type, operating system, device type, and language settings.
• Pages visited, links clicked, referring pages, and time spent on the website.
• Session identifiers, timestamps, and diagnostic or security information.
You can browse our website without submitting contact information. Certain information may be needed to respond to an inquiry or provide a requested service; SMS enrollment remains optional.
### 17. How We Use Information
We use information to:
• Respond to inquiries and prepare estimates.
• Schedule appointments and coordinate construction or renovation projects.
• Provide project updates and customer support.
• Send SMS messages consistent with your consent.
• Record consent, manage preferences, and process opt-out requests.
• Collect and evaluate voluntary customer feedback.
• Operate, maintain, secure, and improve our website and services.
• Understand website traffic and measure advertising performance, subject to applicable choices and requirements.
• Maintain business records, resolve disputes, and comply with legal obligations.
We do not use consent to project-related SMS as permission to send promotional text messages.
We do not use personal information to make decisions producing legal or similarly significant effects solely through automated processing.
### 18. Mobile Information and SMS Consent Protection
*No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.*
We do not sell or rent mobile phone numbers, SMS enrollment information, text messaging originator opt-in data, consent records, or opt-out information.
SMS consent is specific to Boston Best Construction and the program for which it was provided. We do not buy, sell, exchange, or transfer SMS consent to another sender.
We may provide the minimum information necessary to messaging platforms, telecommunications carriers, and service providers that process information on our behalf to deliver messages, maintain consent records, and honor opt-out requests. These providers are not authorized to use this information for their own marketing or to enroll you in another sender’s program.
We may disclose information when legally required. Other sharing provisions in this policy do not authorize disclosure of SMS opt-in data or consent for independent third-party use.
These protections apply across all phone numbers used for the Project Updates SMS Program.
For this program, *message frequency varies and message and data rates may apply. Reply **STOP* to unsubscribe or *HELP* for assistance.
### 19. Other Sharing and Disclosure
*Service providers*
We may disclose information necessary for providers to support website hosting, customer communications, project administration, analytics, call tracking, surveys, and other business operations.
Providers processing information on our behalf are permitted to use it for the services they provide, subject to appropriate confidentiality and security obligations. We do not authorize these providers to use personal information for their own independent marketing purposes.
Advertising and analytics activities remain subject to the mobile information restrictions in Section 18.
*Legal and safety purposes*
We may disclose information as necessary to comply with law or valid legal process, protect rights or safety, investigate fraud, enforce agreements, and address security incidents.
*Business transactions*
Information other than SMS opt-in data and consent may be disclosed in connection with a merger, reorganization, or sale of business assets, subject to applicable law and confidentiality protections. Such a transaction does not itself authorize a new sender to use your SMS consent.
*Public reviews and external platforms*
If you choose to publish a review on a third-party platform, the information you publish is subject to that platform’s privacy practices and visibility settings.
### 20. Cookies, Analytics, and Advertising
We use cookies and similar technologies to support website functionality, understand usage, measure performance, and support advertising activities.
Tools may include Google Analytics, Google Ads, Meta Pixel, call tracking, and chat or customer communication services. Depending on the tools in use and your choices, these services may collect device, browser, and website interaction information.
Certain third-party technologies may collect information across websites and services under their own privacy policies.
We do not sell personal information for money. Certain cookie-based advertising disclosures may constitute “sharing,” “sale,” or targeted advertising under applicable privacy laws. Where applicable, you may exercise the associated opt-out rights.
We do not provide SMS consent records or SMS subscriber lists to advertising partners for marketing purposes.
### 21. Cookie and Tracking Choices
You may block or delete cookies through your browser and use any cookie preference controls available on our website. Blocking cookies may affect some website features.
Where required by applicable law, we honor recognized Global Privacy Control signals as requests to opt out of covered data uses.
Because there is no uniform standard for interpreting “Do Not Track” signals, our website may not respond to them. Other privacy controls described in this policy remain available.
### 22. Data Retention
We retain information for as long as reasonably necessary to provide services, administer communications, maintain business records, resolve disputes, enforce agreements, and meet legal requirements.
We retain consent and opt-out records as necessary to demonstrate compliance and prevent messages from being sent after cancellation. Unsubscribing does not automatically delete records needed to honor your request.
When information is no longer needed, we take reasonable steps to delete, deidentify, or securely dispose of it.
### 23. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
No transmission or storage method is completely secure. SMS, email, and chat may not be encrypted end-to-end. Please do not send passwords, payment card details, Social Security numbers, or similarly sensitive information through these channels.
If you believe your communications with us or personal information have been compromised, contact us using the information below.
### 24. Your Privacy Rights
Depending on your location and applicable law, you may have rights to:
• Request access to personal information.
• Correct inaccurate information.
• Request deletion, subject to applicable exceptions.
• Obtain a portable copy of information.
• Opt out of certain advertising-related uses or disclosures.
• Appeal a decision concerning a privacy request.
Contact *contact@bostonbestconstruction.com* or call *(617) 918-7301* to submit a request.
We may verify your identity before responding. Authorized agents may submit requests where permitted by law.
To appeal a decision, contact us and identify your request as a privacy appeal. We will not discriminate against you for exercising applicable privacy rights.
### 25. Children’s Privacy
Our website and messaging program are not directed to individuals under 18. We do not knowingly collect personal information from children.
If you believe a child has provided information to us, contact us so we can investigate and take appropriate steps.
### 26. Third-Party Links
Our website and communications may link to third-party websites or services. We do not control their content, security, or privacy practices. Review their policies before providing information.
### 27. Policy Updates
We may revise this policy and update the “Last Updated” date. Where required, we will provide additional notice or obtain consent before applying material changes.
A revised privacy policy does not replace the consent required for SMS enrollment or authorize new messaging purposes.
### 28. Contact Us
For privacy questions, SMS assistance, or communication preferences, contact:
*Boston Best Construction, LLC*
*Email:* contact@bostonbestconstruction.com
*Support phone:* (617) 918-7301
*Mailing address:* 50 New Salem St., Wakefield, MA 01880, United States
*Website:* https://bostonbestconstruction.com/
Boston Best Construction operates multiple business phone numbers. The support number above is a central contact and is not a complete list of our messaging numbers.
For SMS assistance, reply *HELP* to a program message. To unsubscribe from the Project Updates SMS Program, reply *STOP*
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